Whether it’s refrigerating your food or turning on the lights or connecting to the Internet, having access to power is what makes modern society possible. And yet, you likely have no choice in which company you get your power from. Whether the service is bad or they lobby against your own policy interests, it doesn’t matter – if you want power, you give them your money. It’s a sweet deal for those companies and, as Leah Stokes recounts in captivating detail, they’ll go to extreme lengths to ensure you remain a captive customer. So, who are these utility companies, how do they work, and what are they doing with your money?